If you’d like to request a refund before or after your trip, refund requests of any amount can be handled through our website refund team
We recommend discussing any refund amounts with your Host through your message thread before submitting a request in here. However, if you and your Host aren’t able to come to an agreement, you’ll have the option to ask Bookingsnreservations for help finding a solution. Issues must be reported to Bookingsnreservations within 72 hours of discovery to be eligible under our Rebooking and Refund Policy.
Note: You have up to 60 days after your reservation's checkout date to submit a Resolution Center request.
If you’re experiencing an issue during your stay, we’ll help you ask your Host to fix it, request a refund, or request to cancel for a full refund. It’s important to submit the request within 24 hours of noticing the travel issue. Your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Bookingsnreservations to step in to help.
