We’re here for you before, during and after your stay
From the moment you book until your trip is over, we’re here to help your stay go right.
Before your stay
Read how we protect your trip before it even begins.
Selecting Best Hosts
Our Hosts consistently provide great experiences for their guests. We assure you can feel more confident about the property description, photos and amenities.
Re-booking when needed
It doesn’t happen often, but if a host has to cancel a booking at the last minute, we have dedicated re-booking specialists here to help you book similar accommodation.
Protecting your payments
When you make payment through our selected payment channel, we protect your rental payment against fraud. If your payment ends up in the hands of someone other than the host, we’ll pay you back.
Screening for fraud
Verified accounts, background checks and fraud checks are a few of the ways that we are screening for fraud.
During your stay
We’re here to help you enjoy your stay.
Helping you with our dedicated care team
Our experts are available to answer any questions that come up during your stay. If you need help contacting the host or just have some questions, we’re here to help.
Lodging if you’re in need
If you can’t get into the property or if you discover that it was significantly misrepresented online (fewer bedrooms, material defects etc.), let us know in the first 12 hours. We’ll try to find you new accommodation so your trip can go on smoothly.
After your stay
Even after your trip is over, we’re still here to help.
Protecting your damage deposit
If the host wrongfully withholds your damage deposit after your stay, we’ll help you get it back.
